Understanding Users' Experiences of Interaction with Smart Devices: A Socio-Technical Perspective

Human-computer interaction (HCI) is a multidisciplinary field that explores the interaction between humans and computers, emphasizing especially the design and use of computer technology. Within this domain, the notion of sense of agency, usually defined as the users perceiving their actions as influencing the system, is of crucial importance. Another central notion is that of socio-technical systems, referring to the interplay between social and technical elements. In this work, we delve into users’ perceptions of their interactions with smart devices, drawing insights from a dataset collected during the COVID-19 outbreak in 2020.

The dataset, gathered through an expansive survey, was distributed in professional and personal networks, offers a window into the perspectives of 587 respondents, predominantly highly educated professionals with significant technological familiarity. While the sample’s specificity limits the generalizability of findings, it offers valuable insights into how tech-savvy users perceive their interactions with smart devices, illuminating the nuanced dynamics of HCI within socio-technical contexts.

One of the survey’s notable aspects was its focus on users’ choice of a single smart device to consider throughout their responses. This deliberate framing encourages a deeper exploration of users’ relationships with specific technologies, shedding light on the intricacies of their interactions. For respondents who did not own multiple smart devices, the instruction was to choose their primary device, such as a computer or mobile phone, thus ensuring consistency in the examination of user experiences.

Within the dataset, various dimensions of users’ interactions with smart devices emerged, encompassing cognitive, emotional, and behavioral aspects. Users’ perceptions of agency, defined as their sense of control and influence over the device, are particularly intriguing. Analysis of the dataset reveals diverse manifestations of agency, ranging from feelings of empowerment and efficiency to frustrations stemming from perceived limitations or complexities in device operation.

Moreover, the socio-technical lens allows us to delve deeper into the contextual factors shaping users’ interactions. The dataset captures not only users’ individual experiences but also the broader socio-cultural and technological landscapes influencing these interactions. Factors such as educational background, professional expertise, age, and gender are among the variables examined, offering insights into how these socio-demographic factors intersect with users’ perceptions of smart device interactions.

The dataset’s utilization in previous research endeavors underscores its significance in advancing our understanding of human-computer interaction, user behavior analysis, and agency. By building upon existing research and leveraging the data available, researchers can uncover deeper insights into the complexities of smart device interactions and contribute to the development of more user-centered technologies.

The COVID-19 context during which the data were collected adds another layer of complexity to the analysis. Due to the increased time spent at home and the increase in remote work, the global pandemic catalyzed increased reliance on technology for work, education, and socialization. Understanding users’ interactions with smart devices within this unique context provides valuable implications for designing technologies that accommodate evolving user needs and preferences.

In conclusion, users’ notions of their interactions with smart devices offer a rich tapestry of insights that intersect with key concepts in HCI, including agency and socio-technical systems. Through the analysis of a dataset collected during the COVID-19 pandemic, we gain valuable insights into users’ perceptions, behaviors, and experiences with smart devices within the context of a rapidly evolving technological landscape. This dataset serves as a springboard for further exploration in the field, driving forward our understanding of human-computer interactions in an increasingly digital world.

Where to find more: